Exchange and Return Policy

Thank you for shopping with VedEarth. We strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please review our exchange and return policy below:

Return Policy

1. Eligibility for Returns

   • Returns are only accepted for products that are unopened and unused.
   • If the product has been opened or used, it is not eligible for return.
   • To process a return, you must send a picture of the product contents to VedEarth for verification.

2. Return Process

   • To initiate a return, please contact our customer service team at info@vedearth.com within 30 days of receiving your product.
   • Include your order number, a picture of the unopened product, and the reason for the return in your email.
   • Our team will review your request and, if approved, provide you with instructions on how to return the product.

3. Shipping Costs

   • Customers are responsible for paying the return shipping costs.
   • Shipping costs are non-refundable.

4. Refunds

   • Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
   • Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchange Policy

1. Eligibility for Exchanges

   • Exchanges are only accepted for products that are unopened and unused.
   • If the product has been opened or used, it is not eligible for exchange.
   • To process an exchange, you must send a picture of the product contents to VedEarth for verification.

2. Exchange Process

   • To initiate an exchange, please contact our customer service team at info@vedearth.com within 30 days of receiving your product.
   • Include your order number, a picture of the unopened product, and the reason for the exchange in your email.
   • Our team will review your request and, if approved, provide you with instructions on how to proceed with the exchange.

3. Shipping Costs

   • Customers are responsible for paying the shipping costs for returning the product and receiving the exchanged product.
   • Shipping costs are non-refundable.

Damaged or Defective Products

• If you receive a damaged or defective product, please contact our customer service team at info@vedearth.com within 7 days of receiving your order.
• Include your order number and a picture of the damaged or defective product.
• We will review your request and, if approved, provide you with instructions for returning the product and receiving a replacement.

Contact Us

If you have any questions about our exchange and return policy, please contact us at info@vedearth.com or (909) 460-8158.

Thank you for choosing VedEarth. We appreciate your business and are committed to providing you with the best possible products and services.